LGBT-friendly American Airlines is still on my sh*t list for the abominable couple of trips I've had the last two times I've flown the carrier. I chronicled the disastrous service that caused me to miss seeing my family on one trip (American Airlines sucks gargantuan donkey turds) and completely miss a conference (The massive sucktitude of American Airlines is beyond belief) because of cancellations within one week. 

Let's just say I'm about to take two trips in the next two weeks, and I purposely didn't choose American when I bought tix. It took a lot to keep me from deleting this bit of shilling the moment it hit the inbox…

FOR RELEASE: Monday, Aug. 3, 2009

 

 

AMERICAN AIRLINES AWARD-WINNING WINE SELECTION

 

ACKNOWLEDGED BY GLOBAL TRAVELER MAGAZINE

 

American’s Choice of Sparkling Wine Named Best for Domestic First Class Flights

FORT WORTH, Texas – It’s time, once again, to break out a case of the bubbly at American Airlines. According to Global Traveler magazine, the premier choice for sparkling wine while cruising at 35,000 feet belongs to American Airlines.

Global Traveler’s panel of wine judges selected American Airlines as serving the Best Sparkling Wine in the North American Premium Class category for its Gloria Ferrer Brut Sonoma. This annual “Wines on the Wing” wine survey accolade was formally announced in the August issue of Global Traveler magazine.

“American Airlines is honored that Global Traveler has named our Premium Class sparkling wine the best,” said Lauri Curtis, American’s Vice President – Onboard Service. “We strive to serve the finest wine possible and are consistently working to enhance the inflight dining experience for all of our wine-loving passengers.”

Yeah, they know WHY you fly, but the cancellations let you know why you won't be flying, and you won't be able to sample the wine if you're sitting in the terminal waiting for a plane that will never arrive. 

Oh, I forgot to let you all see this bit of fun when it came a few weeks ago — apparently some employees at AA read the Blend and I received a preposterous email from the LGBT liaison, George Carrancho. 

Hi Pam,

A few people have passed me your blog… While I know that I cannot make up for what has happened I wanted to personally apologize for what happened and ask you to give us another chance!

My role at American is outreach to the LGBT community. Please let me know the next time you are traveling on AA that way I can monitor your flights and try to prevent this from reoccurring.

Hope you have an amazing summer and thank you for your business!

Best Regards,
George Carrancho
National Sales & Marketing Manager for LGBT Community.

I'm sure he meant well, but Carrancho must think I'm a dunce if I'm supposed to believe he could somehow intervene with the airline's problems by “monitoring” them, rotflol. I mean come on, how lame is that? Was I supposed to feel comforted? It's nice, of course, that they have a Community Marketing Manager for LGBTs, but the flight wasn't cancelled because a homo was about to go airborne; I was just a Jane Doe coach class person getting screwed again (and again), by the airline. People in the terminal were flaming mad.

The fact is that there's more than a flight that gets deep-sixed when the sign changes to “CANCELLED.”  In the case of the conference trip to nowhere I was told that I'd receive a refund because there wasn't any way for AA to get me to the destination before my panel and the entire event was over the next day. I haven't seen the credit back yet; I need to check and see if that materialized. For the first cancellation, I was out a night's hotel stay in NYC and parking.

I realize the airlines are running tight margins financially, but couldn't AA offer something, anything aside from inane fantasies like the above? We already know that the airlines do just about anything to avoid a refund; how about a big boost of mileage points to customers at least?

The full release is below the fold if you want to know more about the lovely award-winning wine that you'll miss when your flight is cancelled.

FOR RELEASE: Monday, Aug. 3, 2009

 

 

AMERICAN AIRLINES AWARD-WINNING WINE SELECTION


ACKNOWLEDGED BY GLOBAL TRAVELER MAGAZINE

 

American’s Choice of Sparkling Wine Named Best for Domestic First Class Flights

 

 

FORT WORTH, Texas – It’s time, once again, to break out a case of the bubbly at American Airlines. According to Global Traveler magazine, the premier choice for sparkling wine while cruising at 35,000 feet belongs to American Airlines.

Global Traveler’s panel of wine judges selected American Airlines as serving the Best Sparkling Wine in the North American Premium Class category for its Gloria Ferrer Brut Sonoma. This annual “Wines on the Wing” wine survey accolade was formally announced in the August issue of Global Traveler magazine.

“American Airlines is honored that Global Traveler has named our Premium Class sparkling wine the best,” said Lauri Curtis, American’s Vice President – Onboard Service. “We strive to serve the finest wine possible and are consistently working to enhance the inflight dining experience for all of our wine-loving passengers.”

According to Global Traveler, 27 airlines submitted 54 white wines, 56 red wines and 24 champagne or sparkling wines currently on their international Business Class and North American Premium Class wine lists for a blind taste test. The tasting was organized by Global Traveler’s wine columnist and noted wine expert, Eunice Fried, using 35 independent judges who are noted wine-industry experts. The airlines with the highest totals won.

Global Traveler is the only U.S.-based magazine hosting this type of wine survey in the States. We pride ourselves on the unbiased results and are proud to bring our readers information on premium travel they cannot get anywhere else,” said Francis X. Gallagher, publisher and CEO, Global Traveler. “Year after year, American Airlines continues to be a standout in our survey. We are honored to present them the Wines on the Wing award again. Our readers know they can expect first-rate service onboard American Airlines, from the wine service and beyond.”

Selection of the exceptional wines served onboard American’s flights is handled by official wine consultant, Ken Chase, a classically trained winemaker and viticulturist. Chase updates American’s wine list monthly to ensure that only the finest red, white, sparkling and dessert wines are available onboard.

Chase has designed 19 special wine lists for international and domestic flights to ensure that each selection complements the ethnic, cultural, seasonal and stylistic differences of each destination. Careful attention also is placed on matching American’s menu items with appropriate wine lists. These measures show American’s dedication to providing the passenger with a premier inflight dining experience.

American, a founding member of the global oneworld® Alliance, has been singled out by Global Traveler magazine in the past for its wine selection. In August 2007, American won first place for Best International Business Class White Wine category for J. Wegeler-Erben Riesling Spatlese Bernkasteler Doctor 2004, as well as second place in the Best International Business Class Red Wine category for its Chateau Batailley Pauillac 2003. For more information and to view the current list of American’s award-winning wines, please visit www.aa.com/wine.

 

About American Airlines

American Airlines, American Eagle and AmericanConnection® serve 250 cities in 40 countries with, on average, more than 3,400 daily flights. The combined network fleet numbers more than 900 aircraft. American's award-winning Web site, AA.com®, provides users with easy access to check and book fares, plus personalized news, information and travel offers. American Airlines is a founding member of the oneworld® Alliance, which brings together some of the best and biggest names in the airline business, enabling them to offer their customers more services and benefits than any airline can provide on its own. Together, its members serve nearly 700 destinations in more than 130 countries and territories. American Airlines, Inc. and American Eagle Airlines, Inc. are subsidiaries of AMR Corporation. AmericanAirlines, American Eagle, AmericanConnection, AA.com, We know why you fly and AAdvantage are registered trademarks of American Airlines, Inc. (NYSE: AMR)

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AmericanAirlines®  We know why you fly®

Current AMR Corp. news releases can be accessed via the Internet.

The address is http://www.aa.com

Pam Spaulding

Pam Spaulding

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